Last Updated: May 26, 2026

These Terms and Conditions form a Catering Services Agreement between Sweet Pours Coffee LLC, a mobile beverage catering company based in Memphis, Tennessee ("Sweet Pours Coffee," "Company," "we," or "us"), and the individual or entity approving a quote or making a payment ("Client").

By booking an event with Sweet Pours Coffee, the Client confirms that they have reviewed, understood, and agreed to the approved quote and these Terms and Conditions. Booking includes approving or accepting a quote, paying a deposit or other amount, or otherwise providing written confirmation to reserve services for an event.

1. Scope of Services

Sweet Pours Coffee will provide the mobile beverage catering services expressly described in the Client’s approved quote. Services, products, staffing, service times, guest counts, menu offerings, branding, rentals, and add-ons not included in the approved quote are not included in the booking.

The Company may make reasonable substitutions when ingredients, products, equipment, or supplies are unavailable or when circumstances outside the Company’s control require a change. Any substitution will be comparable whenever reasonably possible.

2. Booking and Payment

A nonrefundable deposit equal to 50% of the total booking price is required to reserve the event date and begin event planning and preparation. No date is reserved until the required deposit has been received.

The remaining balance is due no later than seven calendar days before the event unless the approved quote states otherwise. Bookings made within seven calendar days of an event require payment in full at the time of booking. Failure to pay the balance when due may result in cancellation or suspension of services without refund of the deposit.

The deposit compensates Sweet Pours Coffee for reserving the event date, declining other potential bookings, scheduling staff, and beginning administrative and production work. It is not refundable if the Client cancels.

3. Client Cancellation and Refunds

All cancellation requests must be submitted in writing. A cancellation is effective when Sweet Pours Coffee receives the written notice.

If the Client cancels more than seven calendar days before the scheduled event, the 50% deposit remains nonrefundable. Payments received in excess of the deposit may be refunded after deducting all costs already incurred or committed for the event, including custom materials, branded products, ingredients, rentals, administrative work, preparation, labor, merchant or processing fees that are not returned to the Company, and other event-specific expenses.

If the Client cancels four calendar days or fewer before the scheduled event, all amounts paid are nonrefundable and the full contracted balance remains due. No refund or credit is owed for a cancellation made within this period.

The Client acknowledges that a cancellation close to the event causes losses that are difficult to calculate precisely because Sweet Pours Coffee has reserved the date, may have declined other work, scheduled staff, purchased ingredients and supplies, completed preparation, and produced or ordered event-specific materials. The cancellation terms above are intended as a reasonable allocation of those losses and not as a penalty.

Custom products and event-specific materials, including branded cups, labels, signage, cart wraps, printed artwork, specialty ingredients, and rentals ordered specifically for the event, are nonrefundable once ordered, purchased, produced, or prepared, regardless of when the Client cancels.

Failure to provide venue access, denial of entry, a Client no-show, or a decision to end or cancel service after the Company has begun travel, setup, or performance will be treated as a same-day cancellation. All amounts paid remain nonrefundable, and the full contracted balance remains due.

4. Rescheduling

Rescheduling is not guaranteed and is subject to Sweet Pours Coffee’s written approval, availability, and any applicable price difference or rescheduling fee.

A request made more than seven calendar days before the event may, at the Company’s discretion, be transferred once to a new event date occurring within six months of the original date. Any event-specific or nonrecoverable costs already incurred remain payable and may not be transferred.

A request made seven calendar days or fewer before the event will be treated as a cancellation unless Sweet Pours Coffee agrees otherwise in writing. If the Company allows a late reschedule, additional preparation, staffing, travel, rental, product, and administrative fees may apply.

5. Event Information and Changes

The Client is responsible for providing complete and accurate event information, including the date, venue, address, service time, expected guest count, venue contact, loading instructions, access restrictions, and required approvals.

Requests to change the service time, location, guest count, menu, staffing, equipment, branding, or other material details must be submitted in writing no later than seven calendar days before the event. Changes are subject to availability and may result in additional fees. Sweet Pours Coffee may decline a change that materially alters the agreed services or cannot reasonably be accommodated.

6. Venue Access, Setup, and Utilities

The Client is responsible for securing venue approval and ensuring that Sweet Pours Coffee has timely access to the service and loading areas. The Client must disclose stairs, elevators, long loading distances, restricted access, security procedures, parking limitations, or other conditions that could affect setup or service.

Unless the approved quote states otherwise, the Client must provide safe and adequate electrical power and any other utilities specified by Sweet Pours Coffee. The Company is not responsible for reduced, delayed, or unavailable service caused by inadequate power, inaccessible service areas, venue restrictions, or inaccurate event information.

Additional labor, parking, access, waiting-time, or equipment costs caused by undisclosed venue conditions may be charged to the Client.

7. Service Time and Delays

Service begins and ends at the times stated in the approved quote. Delays caused by the Client, guests, venue, vendors, security, access restrictions, or insufficient utilities do not extend the contracted service period.

Additional service time is subject to staff and venue availability and will incur additional charges. Sweet Pours Coffee does not guarantee that every guest will be served when attendance exceeds the disclosed guest count, service begins late for reasons outside the Company’s control, or guests arrive in a volume that exceeds the capacity of the booked setup.

8. Outdoor Events and Weather

The Client must provide a safe, level, stable, and weather-protected service area for outdoor events, including adequate cover from rain, wind, heat, direct sunlight, or other conditions that could affect employees, guests, food safety, or equipment.

Sweet Pours Coffee has sole discretion to delay, modify, suspend, relocate, or discontinue service when weather or site conditions are unsafe. A Client cancellation due to weather remains subject to the cancellation policy in Section 3. The Client is strongly encouraged to arrange an indoor or covered backup location.

9. Menu, Allergies, and Dietary Requests

Menu offerings are limited to the items stated in the approved quote. Sweet Pours Coffee will make reasonable efforts to accommodate disclosed dietary requests but cannot guarantee an allergen-free environment. Products may be prepared or served near milk, nuts, soy, gluten, or other allergens. The Client is responsible for communicating relevant allergen information to guests.

10. Custom Branding and Client Materials

The Client is responsible for providing accurate, print-ready artwork and confirming that it has permission to use all names, logos, images, and other materials supplied to Sweet Pours Coffee. The Client is responsible for reviewing and approving proofs by the stated deadline.

Sweet Pours Coffee is not responsible for errors contained in Client-supplied files or in proofs approved by the Client. Production delays caused by late artwork, late approval, or requested revisions do not entitle the Client to a refund.

11. Equipment, Damage, and Conduct

The Client is responsible for damage to Sweet Pours Coffee’s equipment or property caused by the Client, guests, venue personnel, or other vendors, excluding ordinary wear and damage caused solely by the Company.

Sweet Pours Coffee may refuse or discontinue service when staff members are subjected to unsafe, abusive, threatening, discriminatory, or unlawful conduct. A discontinuation of service for these reasons will not entitle the Client to a refund.

12. Force Majeure

Neither party will be liable for a failure or delay caused by circumstances beyond that party’s reasonable control, including severe weather, natural disaster, fire, flood, government order, public emergency, transportation shutdown, utility failure, labor disruption, epidemic, pandemic, venue closure, or other comparable event.

When a force majeure event prevents performance, Sweet Pours Coffee may offer a rescheduled date or service credit, subject to availability. Amounts already spent or committed for custom materials, products, rentals, ingredients, preparation, labor, and other event-specific costs remain nonrefundable. Any credit offered must be used within the period stated by the Company and has no cash value.

13. Cancellation by Sweet Pours Coffee

If Sweet Pours Coffee cancels because of a reason within the Company’s reasonable control and cannot provide a mutually acceptable replacement or rescheduled service, the Company will refund amounts paid for services not provided. This refund will be the Client’s exclusive remedy, and the Company will not be responsible for indirect or consequential losses.

14. Limitation of Liability

To the fullest extent permitted by law, Sweet Pours Coffee’s total liability arising from the booking or event will not exceed the total amount actually paid by the Client under the approved quote. The Company will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost business, reputational harm, or losses arising from venue or third-party conduct.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

15. Indemnification

To the fullest extent permitted by law, the Client agrees to indemnify and hold harmless Sweet Pours Coffee and its owners, employees, and contractors from third-party claims, damages, and reasonable expenses arising from the Client’s breach of these Terms, Client-supplied materials, venue conditions under the Client’s control, or the conduct of the Client or the Client’s guests, except to the extent caused by Sweet Pours Coffee’s gross negligence or willful misconduct.

16. Governing Law and Venue

These Terms and the approved quote are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any legal proceeding arising from the booking or event must be brought in a court of competent jurisdiction in Shelby County, Tennessee, unless applicable law requires otherwise.

17. Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect. A waiver of one provision or breach does not waive any other provision or later breach.

18. Entire Agreement and Changes

The approved quote and these Terms constitute the entire agreement between Sweet Pours Coffee and the Client regarding the event and replace prior discussions or communications concerning the same services.

Any event-specific amendment must be in writing and accepted by both parties. Sweet Pours Coffee may update its standard Terms for future bookings, but changes will not retroactively alter an existing booking unless both parties agree in writing.

19. Electronic Acceptance

Booking an event with Sweet Pours Coffee constitutes the Client’s acceptance of the approved quote and these Terms and Conditions. The Client does not need to provide a separate physical signature for these Terms to apply. Approving or accepting a quote, paying a deposit or other amount, or providing written confirmation to reserve services for an event will each constitute booking and acceptance. Electronic approvals, payments, messages, and other electronic actions attributable to the Client may be used as evidence of acceptance.

20. Contact

Notices concerning a booking, including cancellation or rescheduling requests, must be sent using the contact information provided in the Client’s approved quote or invoice. Sweet Pours Coffee may require confirmation that a notice has been received.